Feltro is designed for lasting enjoyment and play. Should you have any questions not covered in this FAQ, or just want to drop us a line, please feel free to email hello@playfeltro.com and we will do our best to help.

The Tiles

Feltro’s magic comes from a combination of carefully designed components sourced internationally and assembled in the United States and Canada. All of our new and old components are design in Toronto, Canada, which is where the idea for Feltro first came to life.

The tile surface is made from a cushiony layering of STANDARD 100 Oeko-tex certified wool felt and medical-grade EVA foam. Powerful magnets are securely sealed to the tiles within a patented ABS plastic enclosure. All our materials and manufacturing processes are free of heavy metals, phthalates or other harmful toxic elements.

We can’t talk about Feltro without raving about the wonders of wool! Our vibrant tiles are made with designer grade, 100% sheep wool, which is a natural, renewable and safe material. The wool is processed, felted and dyed without chemicals by an industry leading, European mill with over 170 years of experience. Felt is naturally flame retardant, resistant to staining, easily cleaned and durable; all qualities that lend to the tiles’ longevity, while also making a positive environmental impact.

Our largest tile, the trapezoid, is about the size of a placemat, and our smallest is the size of a baseball. You can find all our tile measurements and colours here.


We can ship Feltro all over the world, however, at this time our store only provides shipping costs for Canada and the United States. If you are further abroad and would like a shipping quote, please email directly and we will be happy to quote you an international shipping cost.

Online orders are processed and shipped within 1-5 business days after your order is placed. Delivery times vary depending on where you live, but packages are usually delivered within 1-15 business days.


All orders are shipped with UPS, Purolator or Canada post depending on which region you are in. All our packages are insured for the full value of your order and require a signature on the receiving end. If you want your package dropped off without a signature, or require expedited shipping, please send us an email.

Orders within the Greater Toronto Area may be hand delivered.

Local pick up at our Toronto studio is also available at checkout.

United States and International

All U.S and international orders are shipped with UPS. We provide insurance on the full value of your order and require a signature on the receiving end. All shipments include a commercial invoice indicating the value of goods for insurance and customs purposes.

** Please note that import duties and taxes are calculated once a shipment reaches its destination country and the customer will be responsible for paying all additional charges for customs clearance. Customers should contact your local customs office for further information ahead of time, or should any additional charges arise.

For USA and international shipping, please note that import duties and taxes are calculated once a shipment reaches its destination country and the customer will be responsible for paying all additional charges for customs clearance. Customers should contact your local customs office for further information ahead of time, or should any additional charges arise.

Payment, Returns and exchanges

We accept most major credit cards, e-transfers, cheques and cash. Payment can be made through our online shop, or you can place your order via email (hello@playfeltro.com). Your order will be processed once payment has been received.

All our transactions—powered by Shopify—are PCI compliant, so your data and financial information is always secure.

Returns are available 30 days from day your order is delivered, and can result in a partial or full refund, or store credit/exchange. We hope that you enjoy your new tiles, however, if you are not completely satisfied with your Feltro experience, please email us at hello@playfeltro.com to discuss a refund or exchange.

To ensure a successful return, your tiles should be in as-new condition. No stains, scratches or blemishes, please. All tiles and bag components must be included and in the original, or similarly durable packaging.

Upon receiving your returned items, they will be inspected by our team. Provided the tiles are in good shape, we will issue a refund or exchange less the cost of outbound shipping for the original order. Credit card purchases can be refunded within days. Larger refunds may take 1-2 weeks to process.

**Please be sure to contact us before returning your tiles so we can pre-assess the condition of your tiles via email, and arrange proper shipping with our courier.

We stand by our materials and manufacturing and will fix or replace any defective or damaged tiles, components or accessories within 1 year of purchase. Please email hello@playfeltro.com if any defects or damage to tiles is discovered to start the warranty process.

Our warranty covers defects in materials, components and assembly. We will repair any tiles defective in materials or workmanship during the warranty period. In the event repair is not possible, we will either replace the tile with a new one or refund the purchase price of the defective components - whichever you prefer. All shipping logistics will be arranged by Feltro and shipping costs will be our responsibility.

Our warranty does not cover damage caused by use beyond the general wear and tear of play, including stains, spills, blemishes, or damage from pets. It helps to provide a few images of the defective tile(s), so that we can remedy any issue quickly.

Please keep in mind that small surface, colour and stitching variations are a natural part of the materials and manufacturing processes we use to make Feltro, and are not covered under the warranty.

More warranty details can be viewed here.

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Maintaining Your Tiles

Wool is a natural fibre with inherent water repellency and stain resistance. With this in mind, you’ll want to clean your tiles with a minimal and staged approach.

-Surface debris can be cleaned by brushing the tile surface with your hand, a lint roller or vacuum.

-For significant spills or dirt, blotch the soiled area with cold water and mild soap. Make sure to saturate the area and dab the stain gently, but firmly. Avoid aggressive rubbing as it can continue the felting process and change the surface appearance of the tile.

-If a deeper clean is necessary, Feltro is machine washable, on their own or with other tiles, when a cold, low agitation cycle is used with limited soap. Wash and air-dry, just as you would your favourite wool sweater. Tiles dry best standing up on their edge or lying flat on a towel. Do NOT put wool tiles in the dryer.

While our tiles are machine washable, we recommend doing this only if a vacuum or blotching doesn’t do the trick.

New tiles may show small surface colour variations which are a normal part of the materials and manufacturing processes used to make Feltro. Slight shedding of wool fibres is also a natural occurrence of felted wool and will decrease over time. Prolonged exposure to direct sunlight may fade the colour of the tiles.


Yes! Feltro tiles are safe and will offer lasting enjoyment when used with reasonable care and consideration. Although the magnets are powerful, they are not harmful, so don’t be afraid to dress up in your tiles.

Our tiles are subject to strict third-party testing and regulations which conform to ASTM F-963, CPSIA & CCPSA toy safety specifications for ages 18 months and up.

While we take precautions to make Feltro as safe as possible, there are inherent risks associated with magnets:

This product contains small magnets. When swallowed, magnets can cause complications leading to serious infections and death. Seek immediate medical attention if magnets are ingested.

We do not recommend placing your tiles near excessive heat sources for any period of time. This may cause the tiles to be permanently damaged or deformed. If it's too hot to your touch, it's too hot for Feltro. Always avoid open flames.

We have not experienced it ourselves, but powerful magnets may affect electronic devices, so avoid prolonged contact with objects like your phone or computer. This is especially true when tiles are stacked together, which lines all the magnets up and increases the magnetic force.

Should any magnet or connector become loose, stop using the tile immediately, and contact us at hello@playfeltro.com to discuss options for a repair or replacement tile.